July 26, 2011
Benjamin Franklin noted that “Well done is better than well said”. While it may be common knowledge that organizations who have a customer service strategy retain more customers than those who do not, as a “customer” do you sometimes feel that many businesses never received that memo? Has customer service become the final frontier?
We need your inputs and opinion for the August edition of The New Face of Leadership. Questions 3-6 are multiple choice and we will collect and report the results in tabular or chart form.
Question #7 is an optional short essay opinion question. We will feature selected responses to this question (about 250 words + digital photo and short byline) in the opinion column.
Thanks for your participation!!