Department of Homeland Security

Organization: DHS/Information Technology Services Organization

Participants: 15 Senior Level Professionals (GS15 – SES)

Program Overview: The CGINTL team supported the DHS/ITSO in its strategic session on improving the overall effectiveness of its leadership team and its customer service delivery by providing a half day highly interactive program on Emotional Intelligence (EI). The program focused on:

• Recognizing the benefits of EI to personal development, leadership and delivering exceptional customer service
• Understanding EI competencies and how to further develop them
• Identifying personal strengths/ limitations using the Emotional and Social Competency Inventory
• Leveraging appropriate EI competencies in utilizing leadership styles to achieve strategic objectives
• Creating a culture which delivers results through effective work relationships
• Building a developmental action plan that strengthens emotional intelligence skills

Assessment: Emotional Intelligence v2